Booking terms and conditions.

The terms below set out the Terms of Service for the Booking, Cancellation & Treatment Policies.

1. Same-Gender Therapist Policy (Body Treatments)

Body treatments are strictly same gender only (male to male, female to female). Foot treatments may be mixed gender. Cancellations due to not reading or accepting this policy are non-refundable.

2. Payments & Final Sales

Full payment is required to confirm all bookings. All bookings are final and non-refundable.

3. Rescheduling & Transfers

Rescheduling must be requested at least 6 hours before the appointment time. If approved, the booking may be: Rescheduled to another date/time, or Transferred to a friend or family member.

Rescheduling or transfer requests made within 6 hours of the appointment will be treated as a cancellation with no refund.

4. No-Shows

No-shows cannot be rescheduled or transferred and are non-refundable. Arriving more than 30 minutes late will be considered a no-show, and the booking will be forfeited.

5. Late Arrivals

Late arrival time will be deducted from the treatment duration. Arriving 15 minutes late means 15 minutes will be deducted from your session.